Refund Policy

1. General Overview

At Nexloads LLC, we are committed to providing top-tier, reliable truck dispatching and administrative services to our carriers. Because our services are purely operational and B2B (Business-to-Business) in nature, involving immediate time, labor, and negotiation efforts, our policies regarding refunds and cancellations are strict and straightforward.

By executing a Carrier-Dispatcher Agreement and utilizing our services, you ("The Carrier") explicitly agree to the terms outlined in this Refund Policy.

2. Service Rendered at Booking

Nexloads LLC charges a commission fee or flat fee solely for the service of sourcing, negotiating, and successfully booking freight on behalf of the Carrier. The service is considered 100% rendered and completed the moment a Rate Confirmation (Rate Con) is executed and signed by either the Carrier or Nexloads LLC on behalf of the Carrier.

• Because the primary service (finding and securing the load) has been fully provided, the dispatch fee becomes instantly due and is strictly non-refundable once the Rate Confirmation is generated.

3. Carrier Cancellations (Fall Offs)

We understand that equipment breakdowns, driver emergencies, or scheduling conflicts happen. However, if the Carrier cancels a load, falls off a load, or fails to pick up a load after the Rate Confirmation has been signed, the following policy applies:

• The full dispatch fee for that specific load remains legally due to Nexloads LLC and is non-refundable. Our administrative and negotiation efforts were successfully completed, regardless of the Carrier's inability to execute the transport.

4. Broker/Shipper Cancellations (TONU)

If a load is canceled directly by the Freight Broker, Shipper, or Receiver through no fault of the Carrier (commonly known as a Truck Order Not Used or TONU), the policy is as follows:

• Nexloads LLC will actively assist the Carrier in recovering TONU compensation from the broker.
• The original standard dispatch fee for the canceled load will be waived. However, Nexloads LLC reserves the right to charge our standard commission percentage exclusively on the collected TONU amount.

5. Dispute Resolution & Chargebacks

If the Carrier believes there has been a billing error or double-charge, they must notify Nexloads LLC in writing within seven (7) days of the invoice date. We will investigate the claim immediately and, if verified as an administrative error on our part, issue a credit or refund within 5-7 business days.

Filing a fraudulent chargeback with your bank or credit card company for successfully rendered dispatch services will be treated as a breach of contract, and Nexloads LLC reserves the right to pursue legal collections and report the debt to commercial credit bureaus.

Last Modified: June 2026